LAST UPDATED JULY 29, 2026

GENERAL TERMS & POLICIES

1. ACCEPTANCE OF TERMS

The services that Jet Black Design, LLC (“Jet Black Design,” “we,” “us”) provides to Client are subject to the following Terms of Service (“TOS”). Jet Black Design reserves the right to update the TOS at any time; the most current version will always be posted at jetblackdesign.com/terms-of-service. By placing an order, submitting payment, or checking an acceptance box during signup, you affirmatively agree to be bound by these Terms. Mere browsing of our website alone does not constitute acceptance. If you are engaging us on behalf of an organization, you are agreeing to these Terms on that organization’s behalf.

2. DESCRIPTION OF SERVICES

Jet Black Design is a full-service digital agency. Depending on the services you’ve purchased, this may include: custom website design and development (including WordPress and WooCommerce builds), website hosting and server management, Website-as-a-Service (WaaS) subscription plans, search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing and management, content marketing and copywriting, and website security and maintenance (malware monitoring, backups, SSL, and related services). Specific deliverables, timelines, and pricing for any engagement are set out in your invoice, proposal, or order form, which controls over the general descriptions in this document where the two conflict.

3. CLIENT CONDUCT

Client shall use our Services for lawful purposes only, and shall not use them to post, transmit, or store any material that infringes on the rights of others, is unlawful, threatening, abusive, defamatory, or otherwise objectionable, or that encourages conduct that would constitute a criminal offense or give rise to civil liability. Jet Black Design reserves the right to remove content or suspend access where Client conduct violates this section.

4. INTELLECTUAL PROPERTY

Except as otherwise agreed in writing, deliverables (websites, designs, code, and content) become Client’s property once paid in full, though Jet Black Design retains the right to display completed work in its own portfolio and marketing materials. Client retains ownership of content, images, and materials it provides to us, and grants Jet Black Design a license to use those materials solely to perform the contracted services.

5. PAYMENT

Invoices are due on the date specified on the invoice. For hosting and subscription services specifically, see our Terms of Hosting Service and Terms of Subscription Services, which govern billing, late fees, and suspension for those services. For one-time project work, payment terms (including any deposit or milestone structure) are set out in the project proposal or invoice.

6. LIMITATION OF LIABILITY

Services are provided “as is” and “as available.” Jet Black Design is not liable for indirect, incidental, or consequential damages arising from use of our Services. Our total liability for any claim arising from our Services is limited to the amount Client paid us for the specific service giving rise to the claim. This limitation does not apply to damages caused by our gross negligence, willful misconduct, or fraud.

7. TERMINATION

Either party may terminate a services agreement as described in the applicable order form or invoice. Jet Black Design reserves the right to suspend or terminate access to any Service for non-payment, abusive conduct, or violation of these Terms. See our Terms of Hosting Service for the specific timeline that applies to hosted websites and data.

8. GOVERNING LAW & VENUE

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles. Any dispute arising from these Terms or our Services will be brought exclusively in the state or federal courts located in Pierce County, Washington, and each party consents to jurisdiction there.

9. FORCE MAJEURE

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, internet or telecommunications backbone failures, acts of government, labor disputes, or utility failures. Obligations affected by such an event are suspended for the duration of the event.

10. CHANGES TO THESE TERMS

We may update these Terms at any time; the current version is always posted at this URL with an updated “Last Updated” date. For material changes affecting active clients, we will make reasonable efforts to provide notice (such as an email to the address on file) before the change takes effect. Continued use of our Services after a change takes effect constitutes acceptance of the revised Terms.

11. INDEMNIFICATION

Client agrees to indemnify and hold Jet Black Design harmless from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from: (a) content, data, or materials Client provides or posts through our Services; (b) Client’s use of our Services in violation of these Terms or applicable law; or (c) infringement by Client of any third party’s intellectual property or other rights.

12. COPYRIGHT INFRINGEMENT NOTICES (DMCA)

Jet Black Design respects intellectual property rights and expects the same from Clients. If you believe content hosted on our Services infringes your copyright, send a written notice to our designated agent at [email protected] including: (1) your signature; (2) identification of the copyrighted work claimed to be infringed; (3) identification of the allegedly infringing material and its location; (4) your contact information; (5) a statement of good-faith belief that the use is unauthorized; and (6) a statement, under penalty of perjury, that the notice is accurate and you are authorized to act on the copyright owner’s behalf. We will remove or disable access to material upon receipt of a valid notice, notify the affected Client, and terminate the accounts of repeat infringers at our discretion.

13. ATTORNEYS’ FEES

In any dispute arising from these Terms, the prevailing party is entitled to recover its reasonable attorneys’ fees and costs from the other party, in addition to any other relief awarded.

14. NOTICES

Any notice required under these Terms may be given by email — to [email protected] for notices to us, and to the email address on file with your account for notices to Client — and is considered received when sent, absent evidence of delivery failure.

15. SEVERABILITY

If any provision of these Terms is found unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. CONTACT

Questions about these Terms can be sent to [email protected].